Terms & Conditions

1. Your contract with us:

2. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask any member of our rental reception staff at the office you rented the vehicle from.
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4. Rental:

5. You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental, but the rental may never be more than 30 days. If you do not bring the vehicle back on time, you are breaking the conditions of this agreement. We can charge you for everyday or part day you have the vehicle after you should have returned it to us. Until we get the vehicle back, we will charge you the daily rate published at the office you have rented the vehicle from.
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7. Your responsibilities.

8. a) You must look after the vehicle and its keys. You must always lock the vehicle when you are not using it, and use any security device fitted to, or supplied with the vehicle. You must always protect the vehicle against bad weather that can cause damage. You must always use the correct fuel. You are responsible for any damage to the vehicle caused by striking low level objects, such as bridges or tree branches. b) You must not sell, rent or dispose of the vehicle or any of its parts including tyres, tools and accessories. You must not give anyone any legal rights over the vehicle. c) You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only reimburse you for the work if you have a receipt. d) You must let us know as soon as you become aware of any faults with the vehicle or any theft / loss of the vehicle. e) You must bring the vehicle back to the place we agreed, during the opening hours displayed at the place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until a member of staff inspects it. f) You will have to pay for the refurb repairs if the vehicle needs more than our standard cleaning procedure or you have damaged the inside of the vehicle. g) When returning the vehicle to us, you must make sure that you have not left any personal possessions in it.
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10. Our responsibilities:

11. We have maintained the vehicle to at least the manufacturers recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental. Also, if you are not renting the vehicle for business purposes, we are responsible for loss caused by the vehicle not matching our description of it, the vehicle not being of the quality that you will be entitled to expect from a rental vehicle, the vehicle not being fit to drive, us not having the legal right to rent the vehicle. We are responsible if someone is injured or dies because of our negligent act or omission. We are also responsible for losses you suffer as a result of us breaking the agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where you and we could contemplate them at the time the vehicle is rented. We are not responsible for indirect losses that happen as a side effect of the main loss or damage, and which are not foreseeable by you and us (such as loss of profits or loss of opportunity.)
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13. Property:

14. We are only responsible for loss or damage to the property left in the vehicle, if the loss or damage results from our negligent act or omission, or our supply of your vehicle is defective in such a way that causes the loss of your property.
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16. Conditions for use of vehicle:

17. The vehicle will not be used; a) For hire and reward. b) For any illegal purposes, for racing, pace making, testing the vehicle’s reliability and speed or teaching someone to drive. d) To carry more weight or passengers than it is designed to carry. e) By any person who has given a false or fictitious name. f) By anyone other than a driver who is named over the page, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence for the type of vehicle being hired. g) By any person who in the last 10 years has been convicted of driving under the influence of alcohol or drugs or has had more than two accidents in the last three years. h) By any person under 21 years of age, or anyone over 70 years of age, unless authorised by us. i) Outside England, Scotland and Wales, unless we have given you written permission. j) If the vehicle is a commercial vehicle, for a purpose for which you need an operator’s licence if you do not have one.
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19. Charges:

20. We work out our charges using our current price list or agreed rate. As shown over the page you will pay the following charges: a) The rental and any other charges we work out according to this agreement. b) Any loss or damage resulting from you not keeping to the conditions set out in Section 3. Your responsibilities or from you not complying with the conditions for use set out in Section 6 above or as a result of false information being declared by you. c) A refuelling service charge if you have used, and not replaced it, more fuel than we supplied with the vehicle originally. The charge will typically be more than local standard pump prices to cover administrative charges which we incur. d) All fines and costs for parking, traffic or other offences, including clamping costs. You must pay the issuing authority any fines and all costs at such time that the authority demands such payment. If you do not, you will be responsible to pay our reasonable administration charges that arise when dealing with such matters. e) The full cost of repairing or replacing the vehicle if it is damaged or stolen, even if it is not your fault, depending upon any insurance you have, as set out in Condition 8, if and when we demand this payment. f) A loss of income charge, if we cannot rent out the vehicle because it needs to be repaired, it is a write off, meaning it is not economically viable to repair it, or it has been stolen and we are waiting to receive full payment for the value of the vehicle. We will charge you the applicable daily rate but only if the loss of rental is not recoverable from insurers. We will always do everything we reasonably can to make sure that the vehicle is repaired, or we get payment for the vehicle, as quickly as possible. g) Any charges arising from Customs and Excise, or immigration authorities seizing the vehicle, together with loss of income charge while we cannot rent out the vehicle, if and when we demand this payment. h) The rates applicable for delivery and collecting or any charge to us for recovering the vehicle. i) Interest which we will add every day to any amount that you do not pay us on time, at the rate of 4% above the base lending rate of Barclays Bank from time to time. j) Value added tax and any other taxes payable on any of the charges listed above as appropriate. You are responsible for all charges, even if you have asked someone else to be responsible for them. You can get details of our insurance criteria and waiver options from the office you rented the vehicle from. Details of any charges which change regularly through market conditions and which you may be liable to pay. Fuel prices are displayed in the rental office.
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22. Our insurance criteria and waiver options:

23. If we arrange separate insurance, we will give you separate information on the insurance cover and any restrictions that may apply. Otherwise, the conditions of our insurance criteria and waiver options will apply. a) By signing in the appropriate box over the page, you are accepting the conditions of our insurance criteria and waiver options. We have a legal responsibility to have third party insurance. This provides cover for claims made if you injure or kill anybody, or damage their property, cover for damage is limited to £25 million. b) Even if you have initialled the box marked damage waiver over the page, you still have to pay an amount up to the excess amount every time you damage the vehicle. c) We will provide cover for theft and damage to the vehicle caused during an attempted theft, if you have initialled the box marked theft waiver over the page. If you accept this, you still have to pay an amount up to the excess amount if the vehicle is stolen. The excess amount you have to pay in each case is shown over the page. You can get details of our insurance and waiver options, including the main exclusions, from the office you rented the vehicle from.
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25. Your own insurance:

26. If we fill in the appropriate section over the page, you may arrange your own insurance for the full duration of the rental as long as you can prove that this insurance is valid and have signed the confirmation over the page. We have to agree to the amount of cover you arrange, the type of policy in the insurer you have chosen. We must be satisfied with the cover and policy conditions and you must not change them without our agreement. We may ask your insurers to record our name as owners of the vehicle. If the vehicle is damaged or stolen, you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen. You will pay to us all reasonable costs, expenses and sums we suffer as a result of any claims that are made by any other parties.
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28. What to do if you have an accident:

29. If you have an accident, you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also make the vehicle secure, tell the police straight away if anyone is injured, or there is a disagreement over who is responsible. Call the office you rented the vehicle or send it to them straight away.
30. We reserve the right to inspect our vehicles with reasonable notice provided, whilst still on rental. For high value assets, we will inspect the vehicles every six months in the event of an extended rental the vehicle from at once, or the office nearest to where the incident occurred. You must then complete our accident report form at the office from where you
31. period. We also reserve the right to install tracker to our vehicles for the purposes of ensuring asset location and mileage checks.
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33. Information:

34. You agree that we may use any information you have given to carry out our own market research. If you break the agreements, we can give this information to credit reference agencies, the Driver and Vehicle Licencing Authority, debt collectors and any other relevant organisation. We can also give this information to the British vehicle Rental and Leasing Association, who can pass it onto any of its members for any purpose stated in the Data Protection Act 1998.
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36. Ending the agreement:

37. a) If you are a consumer, we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement. b) If you are a company, we will end this agreement straight away if, you go into liquidation, you call a meeting of creditors, we find out that your goods have been taken away from you until you pay off your debts or administration order or receiving order has been made against you, you do not meet any of the conditions of this agreement. If we end the agreement, it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can reasonably repossess the vehicle and charge you if we do this. The hirer acknowledges that the finance houses used by the lessor to fund goods have certain rights under this agreement, even though they are not signatories of the same. These rights include: a) The right to visit or enter the hirers place of business to ascertain the whereabouts of any goods funded by them. b) The right to uplift the goods if the hirer is in payment arrears to the lessor or if the lessor is in any breach, or howsoever described, under any agreement between the lessor and the finance house. c) In the event that the lessor enters administration, receivership or liquidation and has not paid the finance house for the goods, the finance house has the absolute and immediate right to enter the premises or those of the hirer, us or the customers to identify the whereabouts and uplift the goods. d). Alternatively, the finance house may, at its complete discretion and without prejudice to their rights agree to enter into a direct relationship with the hirer to continue supplying the goods until the end of the contract. (Under this agreement.) e) Subject to the finance houses agreement, if the lessor goes into administration liquidation or receivership the hirer shall be entitled to make rental payments to the finance house directly so as to avoid termination of the contract period of that agreement, such payments must be made without set off, deduction or counterclaim.
38. Governing law. The laws of the country in which it is signed governed this agreement. Any dispute may be settled in the courts of that country.

Very important.

You are reminded of the need to disclose any facts which insurers would take into account when considering the insurance proposal. If you have any doubts as to whether certain facts are relevant, please ask any member of our rental reception stuff. It is an offence under the road traffic act to make any false statement or withhold any material information for the purpose of obtaining motor insurance.